FREQUENTLY ASKED QUESTIONS
Yes, our products are partially customized. Before customers place orders, they will purchase samples in bulk. Once the samples are confirmed to be complete, they will be produced and shipped in bulk. The pictures we see are basically the same as the actual product. If there are any deviations or other questions, you can contact our customer service email:ywkhk07@163.com
We will use the best local delivery methods, such as USPS and GOFO logistics. After the order is generated, we will provide logistics information and synchronize it with your PayPal account. We will also send a portion to you via email. If you have any questions, you can contact our customer service email: ywkhk07@163.com
If the item you received is damaged, please contact us at email: ywkhk07@163.com We will arrange for a reshipment or refund to you, but we need sufficient evidence (such as videos, logistics waybill snapshots, etc.) for our customer service personnel to confirm and review, and provide a refund or exchange.
We conduct a fact check on inventory, and if it falls below our designated inventory quantity, we will replenish the inventory ourselves. Please rest assured to place your order. If the order exceeds the inventory, we will also provide settlement and replenish the inventory as soon as possible.
USPS shows that the item has been delivered, but the customer has not yet received it.
1. Check your email to see if it has been forgotten in a corner.
2. Call the local USPS delivery person to inquire whether the item has been delivered, in order to determine if the package has been stolen.
3. Contact customer service email: ywkhk07@163.com Introduce the situation so that customer service can intervene and handle it
